Packages are now covered with LABL package protection FREE of charge through our website.

Click here to read the FAQ's for the protection. Click here to start a claim. International packages are also covered but have different time requirements. Please contact us to review your tracking on international packages.

Delivery Policy

Orders are typically processed within 48 hours (subject to availability). Please note, we do NOT ship on the weekends. Due to size or weight, some items may require extra time for delivery. Some products are heat/cold sensitive and will be held for weekday shipping so they do not sit with the shipping carrier over the weekend. Please call us if you have any questions about your order or shipping timeframe.

Expedited orders utilizing Fedex/UPS cannot ship to a PO box. They must ship to a physical address. We may be able to ship express to your PO Box using USPS, but please contact us about this option. Saturday deliveries are not guaranteed by any shipping carrier. Expedited orders placed after business hours or on the weekends will not ship until the following business day. Please keep this in mind for time sensitive services.

Generally our packages deliver within one week but may take up to 10 business days with our flat rate shipping selection.

International Orders

Currently our website only allows international shipments to Canada. Please contact us for a quote to ship to all other countries. Due to high international shipping costs, free shipping specials do not apply outside of the continental US. We are not responsible for any additional customs fees, duties, or taxes that may be assessed. These are not factored in to your total when purchasing. All prices on our site are in US Dollar - unless you are viewing as CAD. Please make sure you are considering the exchange rate when purchasing, as your credit card will approve the purchase based on the conversion.

How To Order

Orders can be placed by calling 1-877-822-5808 during normal business hours (M-F 8:00 to 5:00 CST) or by using our secure online shopping cart 24 hours a day, 7 days a week. You can leave us message after hours as well.

Fax/Mail Orders

Please make sure your name, address, daytime phone number, email address, credit card number (with expiration date and security code), and complete order are included. Please note if you would like to be contacted to process the payment and not include the payment details on your fax or email order. The order will not ship until payment has been processed/received.

Order By Fax: (636) 536-1242

Order By Mail:

ProCare Health
Attn: Sales
400 Trade Center Dr.
St.Peters, MO 63376

Payment

For your convenience, we accept Discover, American Express, MasterCard , Visa, Venmo, Amazon Pay, Shop Pay plus others listed. These can be processed on our site or through Paypal, with or without a Paypal account. If paying by E-Check, please note, your check must clear before your order is shipped. This may take 3-4 business days. Payments by check that cannot be processed due to insufficient funds are subject to a $25 penalty fee.

Payments will appear on credit card statements as ProCare Health, or B&G Medical Supplies, depending on the processing company associated with your card.

Return Policy

If, for any reason, you are not completely satisfied with your purchase simply return the unopened items within 30 days for a refund or exchange. All returns must be in unopened, resalable condition and contain the original packing material. ProCare Health will only pay return shipping costs if returned items were shipped in error.

Before returning any product please have the following information on hand when calling customer service: customer name, invoice number, and the nature of the problem.

If you are returning an item that is defective or shipped in error by ProCare Health, we apologize for your inconvenience. We will pick up the item from you at our cost. For returns other than those due to our error, you may be responsible for original shipping costs incurred by ProCare and return shipping fees.

* Promotional Gift Items: All promotional gift items are not eligible for Exchanges, or Warranties. All Promotional Gifts must be returned with your order to be considered a complete return. If you chose to keep a promotional item you may be charged for the item, or its value deducted from your refund. This is based on what the final order value is in relation to the promotional qualifications that resulted in receiving the promotional free gifts.

*Free Shipping: If returning items brings your order below the free shipping threshold that your order had qualified for, our standard shipping fee will be deducted from your refund.

* Bundle Items: To receive a refund, you must return all items within the bundle. Whatever discounted bundled items are not returned, will convert into a full price purchase, and the order will be refunded accordingly.

Lowest Price Guarantee

ProCare Health's Lowest Price Guarantee Lets You Shop With Confidence. Whether you’re just starting on your weight loss journey, maintaining a healthy lifestyle, or getting back on track, you’ll find the products you need at procarenow.com. And with our Lowest Price Guarantee, you know you’re getting what you need at the right price. We’ve got competitive prices every day online, but if you find a qualifying lower price on an near identical in-stock item, we’ll match it. If you find a lower price on a near-identical item from an online retailer, you can call 877-822-5808, use chat, send an email to pricematch@procarenow.com to get validation for a price match.Our great selection means you can find what you need for your health needs. Our Lowest Price Guarantee means you can shop with confidence every day. Click here to learn more.

Terms & Policies

For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. ProCare Health is not responsible for manufacturer price changes, which may occur at any time without notice.

Please keep all packing material and documentation in the event that your products need to be returned.

All defective products, except those that have been opened or used, will be accepted by ProCare Health for credit or exchange at our discretion within 30 days from the invoice date. Defective products that have been opened may be replaced or a store credit issued. Defective is defined as: a manufacture issue, or shipping damage, that results in the item being unusable.

Some non-defective products may be returned for credit or exchange. Those returns authorized by ProCare Health are subject to a restocking fee of up to 15%, and must be completed within 30 days of the date of invoice.

All products must be returned within 30 days from the invoice date, 100% complete, in resalable condition and must include original packing material.

ProCare Health reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward future purchases only.

ProCare Health reserves the right to cancel any order found to be in violation of coupon terms, or in use unintended by ProCare Health.

Privacy Notice

We believe that electronic privacy is crucial. Therefore, unless you designate otherwise, any information you enter within these publications will never be released to any person or organization.

Our pledge is that we will not release your personal data to anyone else without your consent – period. Contact information may be used occasionally to notify users of new services, events or the like, but will not be given or sold to third parties.

You may change the status of any subscriptions you may have to our publications at any time. Information for doing so is detailed on the main section page for each publication, as well as within every email discussion or newsletter posting.

Financial information that is collected, is used only to bill the user for products and services, but is never released to anyone without a “need to know,” for any reason.

Web Accessibility

ProCare Health is actively engaged in adding accessibility tools to our website to provide a better experience for all customers. Please contact us by phone or email if you need assistance. 877-822-5808 support@procarenow.com

Web Security

We utilize the industry standard security protocol 128-Bit Secure Sockets Layer (SSL) to encode your personal information before it is transmitted over the Internet to the selected providers. An SSL Certificate consists of a public key and a private key. The public key is used to encrypt information and the private key is used to decipher it. When a browser points to a secured domain, a secure sockets layer handshake authenticates the server and the client and establishes an encryption method and a unique session key. They can begin a secure session that guarantees message privacy and message integrity.

Our site contains links to other sites. We are not responsible for the privacy practices or the content of such websites.

WARNING California Prop 65

California's Proposition 65 (Prop 65) requires businesses to warn consumers about exposure to chemicals that may cause cancer, birth defects, or other reproductive harm. This includes dietary supplements, which may contain trace amounts of heavy metals like lead, arsenic, cadmium, and mercury. In addition to ProCare Health's independent 3rd party testing, our vitamins undergo heavy metal testing before being released for sale.

If a dietary supplement contains chemicals above the listed safe harbor level as noted by the State of California at Oehha.ca.gov , they must have the proper warning on the label.