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About Us

Our belief drives us to continue creating innovative products to fill the unique needs of weight loss surgery patients, while striving to make it EASY!

After seeing an employee organizing handfuls of different vitamins and calcium required in a day, and the timetable schedule to take them, an idea was born. ProCare Health grew from that idea. There had to be a easier way to get all the supplementation required after weight loss surgery. Starting as a branch of a Medical Supply company, ProCare Health quickly grew and became its own stand alone business.

Through mutual connections ProCare Health started working with Bariatric Doctors and Dietitians at the University of MO-Bariatrics. There we were able to fine tune and test that our 1 chewable, once a day, was effective for weight loss patients. Once implemented as the vitamin of choice due to ease and affordability, adherence to vitamin requirements in patients increased from 35% to 87%!

We have continued to grow in size and product lines, but always stay true keeping things easy, affordable, and packed with supplements, so our clients stay happy and healthy!

 

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Delivery Policy

Processing typically takes place within 48 hours (subject to availability). Please note we do NOT ship on the weekends. Due to size or weight, some items may require extra time for delivery.  Some products are heat/cold sensitive and we will hold off on shipping so they do not sit over the weekend. Please call us if you have any questions about your order or shipping timeframe.

Expedited orders utilizing Fedex/UPS cannot ship to a PO box. They must ship to a physical address. We may be able to ship express to your PO Box using USPS but please contact us about this option.

Most packages ship regular mail using the United States Postal Service. The estimated delivery time USPS suggests to receive packages is 6-11 business days. Generally our packages deliver within a week.  If your package states delivered and you are not able to locate it please contact your local post office first, as they may be able to provide additional details for you.  Some packages are left in drop boxes at apartment buildings, please check these as well. In our experience most packages are located, or delivered the next day. If this is not the case we will gladly contact USPS and open a missing package investigation for you. During these investigations the Post Office may contact you for additional details to help locate your package. Your postal carrier will also be contacted and the GPS locator checked for when the package was scanned delivered.  Results of these investigations take 3 business days. At that time the package will either be found or classified as lost and we will discuss reshipment options with you.

International Orders

Currently we only ship internationally to Canada on our website. You can contact us for a quote to ship to other countries. Due to high shipping costs internationally, any free shipping specials do not apply outside of US. We ship via USPS or UPS. We are not responsible for any additional customs fees, duties, or taxes that may be assessed and these are not factored in to your total when purchasing.  All prices on our site are in US Dollar- unless you are viewing as CAD.  Please make sure you are considering the exchange rate when purchasing as your credit card will approve the purchase based on the conversion.

How To Order

Please call 1-877-822-5808 during business hours or order using our secure online shopping cart 24 hours/ 7 days a week. You can leave us message after hours as well.

Fax/Mail Orders

Please make sure your name, address, daytime phone number, email address,  credit card number (with expiration date and security code), and complete ordering information are included. Feel free to state you would like to be contacted to process the payment if you would rather not include with your order. The order will not ship until payment has been processed/received.

Order By Fax: (636) 536-1242

Order By Mail:

ProCare Health
Attn: Sales
205 Stag Industrial Blvd.
Lake St.Louis, MO 63367

Payment

For your convenience we accept Discover, American Express, MasterCard and Visa.  These can be processed on our site or through Paypal, with our without a Paypal account. Our site does not currently accept Electronic Checks (E-Checks). Please note it may take 3-4 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $25 penalty fee.

Payments will appear on credit card statements as ProCare Health, or B&G Medical Supplies, depending on the processing company associated with your card.

Return Policy

If, for any reason, you are not completely satisfied with your purchase simply return the unopened items within 30 days for a complete merchandise refund or exchange. All returns must be in unopened, resalable condition and contain the original packing material. ProCare Health will only pay return shipping costs if returned items were shipped in error.

Before returning any product please have the following information on hand when calling customer service: customer name, invoice number, and the nature of the problem.

If you are returning an item that is defective or shipped in error by ProCare Health, we apologize for your inconvenience. We will pick up the item from you at our cost. For any other return, you could be responsible for the original delivery costs and the return shipping expense.

Terms & Policies

For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. ProCare Health is not responsible for manufacturer price changes, which may occur at any time without notice.

Please keep all packing material and documentation in the event that your products need to be returned.

All defective products, except those that have been opened or used, will be accepted by ProCare Health for credit or exchange at ProCare Healths’ discretion within 30 days from the invoice date. Defective products that have been opened may be replaced or a store credit issued. Defective is defined as: a manufacture issue, or shipping damage, that results in the item being unusable.

Some non-defective products may be returned for credit or exchange. Those returns authorized by ProCare Health are subject to a restocking fee of up to 15%, and must be completed within 30 days of the date of invoice.

All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable condition and must include original packing material.

ProCare Health reserves the right to authorize product returns beyond 30 days from the invoice date. If the product is accepted after 30 days, credit will be issued toward future purchases only.

ProCare Health reserves the right to cancel any order found to be in violation of coupon terms, or in use unintended by ProCare Health.

Privacy Notice

We believe that electronic privacy is crucial. Therefore, unless you designate otherwise, any information you enter within these publications will never be released to any person or organization.

Our pledge is that we will not release your personal data to anyone else without your consent – period. Contact information may be used occasionally to notify users of new services, events or the like, but will not be given or sold to third parties.

You may change the status of any subscriptions you may have to our publications at any time. Information for doing so is detailed on the main section page for each publication, as well as within every email discussion or newsletter posting.

Financial information that is collected is used only to bill the user for products and services, but is never released to anyone without a “need to know,” for any reason.

Web Security

We utilize the industry standard security protocol 128-Bit Secure Sockets Layer (SSL) to encode your personal information before it is transmitted over the Internet to the selected providers. An SSL Certificate consists of a public key and a private key. The public key is used to encrypt information and the private key is used to decipher it. When a browser points to a secured domain, a secure sockets layer handshake authenticates the server and the client and establishes an encryption method and a unique session key. They can begin a secure session that guarantees message privacy and message integrity.

Our site contains links to other sites. We are not responsible for the privacy practices or the content of such Web sites.

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